Privacy Policy

We collect information you give us and information created as you use the service:

• Account details: your name, email address, phone number and password, or your Google profile if you sign in with Google.
• Organization details: business name, industry, team size, business type, contact address and regulatory information entered during onboarding.
• Verification (KYC) documents: identity documents and proof-of-address documents such as a utility bill, phone bill, bank statement or tax assessment that you upload.
• Team and access data: members you invite, their roles, permissions and organigram position.
• Billing and wallet data: your plan, subscription, wallet balance and wallet transactions.
• Security and usage data: sign-in activity, two-factor authentication settings, API keys you create, activity logs, device and browser information and IP address.

• To create and secure your account and sign you in to connected apps (single sign-on).
• To set up your organization, manage team access and apply roles and permissions.
• To verify your business as required for payment services and to prevent fraud.
• To process subscriptions, wallet top-ups and charges.
• To send you service notifications, security alerts and, if you opted in, product emails.
• To provide support, keep logs for auditing and improve the service.
• To meet our legal and regulatory obligations.

We do not sell your personal information. We share it only:

• With the Instanvi apps you choose to open, so they can recognise your account and organization.
• With members of your organization, according to the roles and permissions set by your administrators.
• With service providers that help us run the platform (for example hosting, email, SMS and payment providers), under confidentiality obligations.
• With authorities when required by law or to protect the rights and safety of our users.

We keep your information for as long as your account is active and afterwards for as long as needed to meet legal, accounting and regulatory requirements, resolve disputes and enforce our agreements.

We use encryption in transit, access controls and activity logging to protect your data. You can strengthen your account by enabling two-factor authentication in Settings → Security and by keeping your API keys private. No system is completely secure, so please tell us right away if you suspect unauthorised access.

• Update your profile and organization details from Settings.
• Manage notification preferences from Settings → Notifications.
• Ask us for a copy of your data, a correction, or deletion of your account, subject to legal retention requirements.

We use essential cookies to keep you signed in and to hand your session securely to connected apps. These cookies are required for the service to work.

We may update this policy from time to time. When we make significant changes we will notify you in the app or by email. The date at the top shows when it was last updated.

Contact your Instanvi account representative or your organization administrator.